Caduceus is a multi-specialty group that offers its patients a wide variety of services. These range from complete physicals, urgent care, and pediatrics to physical therapy and other specialties such as cardiology, orthopaedics, allergy-immunology, neurology, and even on-site MRI.
Caduceus incorporated on January 1, 1999. However, many of the physicians have been in practice together for over 20 years.
Caduceus is owned by its doctors; we think that's the way it should be. This way, if you have a complaint and tell your doctor, the odds are you are speaking to an owner.
Caduceus has a Board of Directors made up of only doctors. They make all of the decisions regarding which services to offer, which contracts to sign, and establish our policies. No outside third party is involved in these decisions.
Caduceus is managed by Caduceus Management Services, a wholly-owned division of Caduceus. In other words, we manage everything: from referrals, coding, and submitting claims to staff payroll, accounts payable, and collections. We do not outsource these functions to outside companies.
Simply put, the logo of medical care, also known as a "snake on a stick." As far as its origin, we invite you to read the various stories located on our Legends of Caduceus page.
For primary care services, NO. We commit to see you the same day you call or walk in, even if it is not urgent. We call these Same-Day Visits. For most specialist and diagnostic services, appointments are needed and are easily scheduled using our free Online Concierge Services.
You may first call to find out the best time to come in -- or simply walk in. We make every effort to keep the time spent in our lobby short. To expedite your registration, please complete the forms provided on this website under "Patient Registration," for "All Patients." When finished, hit "Submit," and the forms will be waiting for your signature when you arrive.
Absolutely. We want to be available to you when you need us, whether that means walk-in service or the traditional doctor appointment. Why not use the free online "Reserve an Appointment" service available on this website, under the "Concierge Services"? If you are new to Caduceus, please complete the forms provided on this website under "Patient Registration," for "All Patients." When finished, hit "Submit," and the forms will be waiting for your signature when you arrive.
Caduceus physicians are on staff at St. Jude, Placentia Linda, Western Medical Center, Santa Ana., and Hoag Hospital. Most often, your insurance company determines which hospital you will use. Your specific doctor may not be on staff at all of these facilities, but our physicians provide coverage for each other.
Not a problem. Through its contracted network of hospitals, Caduceus will arrange for admission to any hospital in Orange County at your direction, keeping in mind there may be health plan restrictions. We will coordinate the authorizations to take care of the admission and any services by specialists you may need while in the hospital.
Our referral process is easy. If a referral is for a service or to a physician that is on-site, we handle all of these through our patient friendly "CD" form – also known as Caduceus Direct. If the referral is outside the Caduceus network, we will work with your health plan and strive to have an answer for you promptly, usually within five business days. If the referral is urgent, we will have an answer the same day, as a rule. Some health plans and IPAs are more difficult when it comes to referrals; we will inform you of any delay or concern as it may arise.
Caduceus' main campus is in Yorba Linda, across the street from the Nixon Library. Nearly all services are offered on the main campus which consists of 20,000 square feet of office space. Our Laguna Beach office is relatively small, yet handles a high volume of primary care services. Our third and newest office is on the corner of Jamboree and MacArthur in the city of Irvine. In addition to primary care, it will offer imaging services, such as ultrasound and MRI.
We are participating providers for most health plans and insurances, both HMO and PPO/HSA.
No problem. For those patients without insurance, we are proud to offer our Cash Price list which can be found on this website. We will work with you on any bill.
Yes, we are Medicare providers. Because we believe that they offer more benefits and services than traditional Medicare, we encourage our patients to consider a Medicare Advantage Program. These plans are known by names such as Scan, Secure Horizons, and others. We will accept patients with any type of Medicare coverage, however.
As a service to the community, yes; however, recent state cut-backs in these programs have made it a challenge to administer without compromising care. The Caduceus Board of Directors is currently studying the feasibility of continuing with all of these programs.
If your original prescription allows refills (indicated on the label), use our Refill Request online service. We commit to same-day responses to requests. Please contact us for refills well in advance of your last dosage because many medications should be taken daily and never be skipped.
For expedited communication, we encourage you to consider using our Onlince Concierge Services program to communicate. We commit to same-day responses (or within 12 hours, whichever comes first).
No. Your future primary care physician will gladly meet with you to discuss his philosophy, his background training, and any questions you have about the practice. We regret that current regulations do not allow the physician to perform a physical exam, write prescriptions or dispense medical advice during this introductory meeting.
Caduceus is comprised of a variety of physicians, allowing us to see patients from the minute they are born. The cornerstone of the group is made up of board-certified Family Physicians, Pediatricians, and Obstetrician-Gynecologists.
Yes. Our physicians never close their practice.
We suggest you complete the patient registration forms from the comfort of your home, using the "Patient Registration" service available on this website. If you aren't able to do this, allow an additional 30 minutes prior to your scheduled appointment to complete the paperwork. Additionally, please bring your most current insurance card, and a form of identification (such as a California Driver's License). We apologize in advance, the majority of this paperwork is mandated by health plans or government agencies. If your first visit is for a complete physical exam, you may want to consider coming in fasting (no food or drinks for 12 hours) so that we may draw your blood at the time of your visit. Dress comfortably; no matter what your mother told you when you were young, we don't pay particular attention to your underwear.
Just give us his/her name and address. There will be a form for you to sign and we will take it from there. Keep in mind there may be a fee from your previous doctor for this and waits of two to three weeks are common.
You will be contacted by a member of our staff using snail mail, email or phone, depending on your preference. You will notice that our Patient Registration form asks you specifically how you want such information communicated. Unless your test is very unusual, it is a good idea to contact us if you have not heard from us one week from your test date. If you would like a copy of your test results, please use the "Test Results" feature on the website.
Absolutely. Our staff is trained at appealing HMO denials. We will contact you once the denial is issued and discuss your options with you; this policy is assuming the request is for medically necessary services. Cosmetic services, benefit issues, and patient convenience issues are frequently reasons for denials, and they are the ones that we cannot fight. We ask only that you start your appeal process through us and let us guide you and help you. If you start your appeal through the health plan, we are less able to be of any help.
No. We are just a group of doctors that practice medicine. We take payments from HMOs, PPOs, Medicare, and Medi-Cal/Cal Optima, as well as accept payment by cash, check or credit card. We don't work for an HMO and are not owners in an IPA. We are not owned by any hospital. This leaves us free to serve you-- the patient-- as our one and only customer.
Yes, and it is an easy one to explain: we are PATIENT-centered and physician owned and managed. Many medical offices in Orange County are owned by a hospital, designed to be a "feeder," to use that particular hospital. Other medical groups are heavily invested in the HMO and IPA system and designed to fit within that system. Another trend that many of our competitors have followed is to decline accepting any insurance and charge their patients a large annual fee to be their “concierge physician.” Caduceus rejects all of these philosophies. We believe in working to provide patients the type of medical care THEY want. That is why we emphasize our Same Day Visits and Online Concierge services. Being physician-owned and physician-managed allows us to keep the patient's needs first and foremost, and that is the only philosophy we need.
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